FAQ

Frequently Asked Questions

 

About the Company

What is Kabana Kids?

Kabana Kids is a company that designs and manufactures products and clothing for babies, kids, and parents.  We specialize in products that are beachy in some way (such as with beachy or tropical colors or design features, feel, or inspiration) and that are functional, and well-made with safe, sustainable, high-quality materials.  Our focus is on families enjoying life together, everywhere they go.

What kinds of products do you sell?

Kabana Kids makes and sells baby and children’s clothing and accessories, diaper bags, and play mats.  More products are also in the works.  Our products are great for families-on-the-go, and many of our products coordinate with each other, and work well both individually and as cohesive sets (such as our mix-and-match diaper bags and play mats that are perfect for family travel and every day outings).

Where are you located?

Kabana Kids is located in Ventura, California, which is on the Southern California coast (between Los Angeles and Santa Barbara).

Where are your products made?

All of our products are designed in Ventura, California, and some are manufactured in the United States, and some are manufactured in Mexico. 

Are your products safe?

Kabana Kids is committed to safety and quality.  Our products are made with safe, non-toxic, eco-friendly, top-quality materials.  We specialize in making soft goods, using primarily cotton, nylon and polyester.  The waterproof material on the bottom of our diaper bags is non-toxic and eco-friendly, made from Polyurethane faux (vegan) leather (free from BPA, Vinyl/PVC, and other such materials).

Where are your products sold?

Kabana Kids’ products are available on our website.  Our upcoming diaper bag and play mat collections (and other items) will soon also be available at BuyBuyBaby.com.  They will also be available at various boutiques and resort gift shops.  If you own a shop and would like to carry our products, please see our Wholesale page.

 

About the Website

How do I order products from your website?

You may order our products from our Shop page.  We aim to make the ordering process simple and straight-forward, and we offer a wide variety of payment options.

What types of payment do you accept?

We accept all major credits cards, as well as PayPal and Google Pay.

Is this site secure?

Our site is powered by Shopify, which is one of the safest ecommerce platforms out there.  Shopify’s number one priority is running a secure ecommerce solution and keeping online stores safe, is fully PCI compliant, and heavily protected above industry standard.

 

Shipping Policy

What is your shipping policy?

We ship within the U.S. at this time.  Currently, we do not ship internationally.  We ship products to you within 1 to 2 days from your purchase, unless items are on back order or you are pre-ordering an item (in which case, we will inform you ahead of time).  We offer standard shipping via FEDEX, UPS, or USPS (depending on item/s ordered).  Shipping cost varies per order (depending on item/s ordered and your location). Shipping time depends on carrier. 

Please note: Kabana Kids will not be responsible for delivery delays due to unforeseen circumstances outside our reasonable control, such as delays due to severe weather or natural disasters.

 

Return Policy

What is your return policy?

We accept return of unused merchandise up to 30 days from the date your order was shipped.  If you wish to return an item, please email us at lori@kabanakids.com.

 

Privacy Policy

What is your privacy policy?

Kabana Kids is committed to keeping your personal information private and secure.  Kabana Kids’ privacy policy applies to all customers and any other parties with respect to information that is gathered throughout this websites.  Information that is collected is intended for the sole purpose of conducting legal business practices including all aspects of order fulfillment and customer service inquiries between the visitor and Kabana Kids.

 Any information we collect from you will only be used to enhance your shopping experience and to provide you with the information you sign up to receive.  Kabana Kids does not rent or sell personal information to anyone, including third parties intending to use such information for direct marketing purposes.

 

Other Topics

How can I carry Kabana Kids’ products in my retail store?

Please visit our Wholesale page.

Can I share photos of my baby, child, or self, wearing or using Kabana Kids items?

Yes!  We love getting photos from customers wearing or using Kabana Kids’ clothing and products!  You can either tag us on social media by using #kabanakids, or submit a photo to us at lori@kabanakids.comPlease note that both ways gives us permission to use the photo on our social media channels, website, and/or other marketing areas.

I have a question that is not covered here.

Please feel free to contact Kabana Kids if you have any additional questions.  Email us at lori@kabanakids.com, or call (805) 746-5933.